Spa-Salon411 - Frequently Asked Questions

Q: Once I create my campaign, what is the sign up process for my customers?
A: Your customers have the option to opt-in to receive alerts, promotions and / or specials from your business by requesting the information via text message to 123411. They are then sent another text message back asking them to confirm their opt-in. Once they have opted in, you can send them information any time, anywhere through text messaging. In addition, they are able to obtain pre-packaged information about your business at their convenience.

Q: What carriers/phones does this service work with?
A:™ works with all Canadian wireless carriers and almost all cell phones.

Q: What is text messaging?
A: Text messaging is a popular cellular technology that allows people to communicate between each other by phone by sending short text messages. These text messages are limited to 160 characters.

Q: What does SMS stand for?
A: SMS stands for “short message service” and is the same thing as text messaging.

Q: What are short-codes?
A: Short codes are 5 or 6 digit easily remembered phone numbers that allow cell phones to communicate and connect with text messaging systems or platforms to upload or download information. They are similar to website domain names in that they are unique and can be used as a channel to connect customers or end-users to marketing companies or organizations.

Q: Do my customers have to pay for this service?
A: Every message is free however standard messaging fees do apply. Customers with an unlimited text plan will incur no cost.

Q: How does this increase my sales and profits?
A: is an excellent customer retention tool. By delivering value added messages and offers to your customers you will increase their loyalty to your business. By focusing on your current customers you can save 7-9 times your advertising budget as opposed to acquiring new customers.

Q:When can I contact Broadplay Mobile customer service?
A:Broadplay Mobile customer service is available Monday to Friday between 9am-5pm eastern standard time by emailing or by phone at 416-410-9919.

Q: What is an ITR site?
A: An ITR (Interactive Text Response) site is a unique solution to Broadplay Mobile which offers the information delivery capability of a website within a text message format. An ITR site allows your customers to gather pre-packaged information about your business at their convenience using SMS. Anything from the closest location to hours of operation or setting a reservation can all be done through your ITR site.

Q:Once Broadplay Mobile sends a text message, how long does it take to reach my customers?
A:Text message delivery usually takes between 5-30 seconds after the request is sent to the carrier network. Occasionally, this can take upward of 1-hour if there is an excessive amount of text messaging traffic on the wireless carrier networks.

Q: What is an opt-in and why do I need one?
A: In compliance with Canadian law, no text message can be sent from a business to a consumer without that consumer previously agreeing or “opting in” to that business’ SMS program.

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